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STANDARD TERMS AND CONDITIONS OF SALE

  1. Playbaystore – Return & Refund Policy
  2. At Playbaystore, we strive to deliver genuine and high-quality products. Please read our Return & Refund Policy carefully before placing an order.
  3. 1. No Return / No Exchange (Sony Products)

  4. The following Sony / PlayStation products are strictly non-returnable and non-exchangeable once delivered:

    • PS5 & PS4 Game Discs
    • PlayStation Controllers (DualSense/DualShock)
    • PlayStation Headsets & Earphones
    • Other Sony gaming accessories

    5. We do not accept returns or exchanges if you change your mind, order the wrong item, or no longer need the product.

    2. Damaged, Defective or Wrong Product

    If you receive:

    • A damaged product
    • A defective product
    • The wrong item
    • A product with missing accessories

    6. You must contact us within 48 hours of delivery with:

    • Your order number
    • Clear photos/videos of the product and package
    • A brief description of the issue

    7. After verification, Playbaystore may provide a replacement or refund, depending on the situation. This approach is consistent with common Indian e-commerce practices for electronics and accessories.

    3. Refund Policy

    Refunds are only applicable if:

    • The wrong product was delivered.
    • The product arrived damaged or defective and a replacement is not available.
    • Your order is cancelled by Playbaystore before dispatch.

    8. Approved refunds are processed to the original payment method within 7–14 business days. 

    4. Cancellation Policy

    • Orders can be cancelled before they are dispatched.
    • Once an order has been shipped, it cannot be cancelled.

    9. 5. Warranty

    Sony products are covered by the manufacturer's warranty, wherever applicable. For warranty claims after delivery, customers may be required to contact the nearest Sony Authorized Service Centre.

    6. Conditions for Replacement

    A replacement request will only be considered if:

    • The product is unused and in its original packaging.
    • All accessories, manuals and invoice are included.
    • The damage or defect is not caused by misuse, accidental damage or improper handling.

    10. 7. Contact Us

    For any return, refund or warranty-related queries, contact us:

    Playbaystore

  10. Website: https://playbaystore.com
  11. Email: support.playbaystore@gmail.com